The Terms and Conditions of this website are subject to change. Please check this page often to ensure you agree to the latest version.
Purchasing & Shipping Terms
Thank you for choosing to shop with Wild Woodland Toys!
Please read the Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing products (the Products) via this website.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Wild Woodland Toys is not obliged to re-send the order to the correct address at their own expense.
All prices quoted on the Website are in Australian Dollars (AUD). All current up to date pricing can be viewed online. Wild Woodland Toys reserve the right to vary the prices displayed on the Website from time to time and without notice to you. The prices do not include transport insurance or any secondary attempts to deliver ordered Products to you. In our weekly email newsletter we offer various promotional pricing options.
Wild Woodland Toys is registered for GST. All tax invoice’s provided from Wild Woodland Toys do contain a GST component. This is indicated on your tax invoice. All products listed do include GST.
Drop Ship Orders
Most of the larger items, and some others, are drop shipped directly from our partner suppliers in order to save on freight costs and to speed up delivery. We are in South Australia and all of our suppliers are on the East Coast of Australia. They each have their own processing and delivery methods so estimated delivery times will differ depending upon what supplier.
We process orders on business days, which are Monday to Friday and exclude public holidays in South Australia.
We confirm dispatch of your order by email with a tracking number to monitor its progress online. If an item is on back order, you will be advised of the ETA via email.
All orders aim to be packed and dispatched within 48 hours of submission, or upon receipt of payment. During busy periods, particularly after a sale announcement or during seasonal retail peaks, extra time maybe required to process your order. We use Australia Post for 90% of our deliveries. Once lodged at an Australia Post outlet, it is then out of our control on how long your parcel will take to get to you.
Approximate Delivery Times
• Adelaide: 3-4 working days
• Remote SA: 4-5 working days
• Sydney, Melbourne, Brisbane & Canberra : 5-6 working days
• Perth, Darwin & Cairns: 5-10 working days
• Rural WA, QLD & NT: 7 – 14 working days
Please note: These are only approximate delivery times and not guaranteed times and during seasonal holiday times like Christmas and Long Weekends, deliveries may take longer.
Express Post Orders
We also offer an Express Post option. This option is clearly displayed during the check out process. Express Postage Orders placed before 10am will be posted that day, providing it is a business day. Express Postage Orders placed after 10am will be posted the next business day before 4pm. Our parcels are all dispatched from Kapunda SA 5381 and this does not fall within the Express Post Delivery Network, which is the network within which Australia Post guarantees next business day Out of this network Australia Post items will be delivered as fast as possible.
We offer the convenience of gift wrapping, a hand written gift card and even direct shipping to the recipient, if you wish. A small cost is calculated at the check out for this service. You can choose from several different themes for the gift wrapping.
International Shipping (US only)
International Shipping is only available to the United States at this stage. A flat rate shipping cost of $45 per order will incur.
We try very hard to maintain the flat rate postage of $12.95. We re use all cardboard boxes and packaging from our suppliers as well as collect boxes from other businesses in the district.
Wild Woodland Toys uses Australia Post to ensure safe & secure delivery of your parcel. All parcels can be tracked with a customer reference number so you can be rest assured that your parcels will get to you safely.
Unfortunately, I no longer attend markets as a stallholder so the option of market collection has ceased. However, if you live within the mid north of SA, you can certainly pick up your order from the retail store in the regional town of Kapunda!
If you have any questions or urgent orders please email me and I will do my best to assist you.
Orders can be placed online 24 hours a day from the comfort of your home. Live inventory is unavailable but I aim to update the website according to stock arriving. If your order contains a product waiting to arrive in stock, your order may be held for 3-4 days. If it will take any longer then I will contact you to advise you of the delay. Payment can be made via PayPal (or with a Credit Card via PayPal), Bank Transfer and Afterpay.
Products missing from an order
Should a Product be missing from an order, please contact me at firstname.lastname@example.org with the order number and the product code or product name of the Product you ordered, and I will investigate accordingly.
By agreeing to the Purchase & Shipping terms, you also consent to receive further electronic communications from me in relation to the Wild Woodland Toys business, including information relating to products, competitions, promotions, special offers and any other commercial message.
Of course, you may at any time, unsubscribe from receiving electronic commercial messages from me. Simply use the unsubscribe link within the email and you will be removed from the list.
Wild Woodland Toys accepts PayPal, Bank Transfer and Afterpay at this stage as payment options for online orders. The e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.
Your personal information will not be exposed to any third parties of any kind. I also accept payment via cheque for orders from schools or early learning centres. Orders that have not been paid for within 7 days are cancelled.
Order and Return Policy
We want our customers to be happy with the products purchased from Wild Woodland Toys. If for some reason the toys are not what you expected then please contact us to discuss the matter. If they are returned in their original packaging and in new condition then we are more than happy to offer a refund minus the postage costs.
If the product is faulty then we will either replace or refund it and we will pay the postage costs. You must return the item within 14 days of receiving it in order to receive an exchange, store credit or refund. If the 14 days period has passed then please contact us to discuss the matter further.
Registered Post & loss and damage during delivery
Wild Woodland Toys checks all toys to make sure they are in good condition and not faulty prior to packaging and every item is packaged with great care.
All packaging materials are recycled, this helps towards keeping the postage costs down and, of course, is kind to our environment!
Australia Post is a reliable delivery service, however sometimes mishaps can occur that are out of my control. If a package is delayed, arrives damaged or not at all please contact me immediately by email and we will do everything possible to ensure you are satisfied with the products. There is an option to have a signature on delivery for $2.95 added to your delivery cost and this provides another layer of security. If you do not want this option and the Authority to Leave box is checked, then no responsibility is taken for stolen parcels.
Each item is intended for use only for the purpose described and not for any other purpose. Naturally, any item to be used by a child requires careful adult selection and use should be under proper adult supervision. Items must only be used by children of an appropriate age. Guidelines are given but the final decision must be made by the selecting adult taking into account the nature of the child concerned. Wild Woodland Toys offers a standard 12 month warranty on all products. A photographic image may be required to support your warranty claim. In the instance that the Wild Woodland Toys customer service team deem the product to have been misused your warranty claim may not be honoured. Warranty Spare Part requests will take approximately three weeks. Some parts may need to be sourced from the manufacturer therefore lead times will be advised on application.
Purchase & Shipping terms last updated 22 January 2019